Upper Highway Jobs

Upper Highway Jobs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Responsible Party

For the purposes of POPIA, Upper Highway Jobs is the responsible party for processing your personal information. Our contact details are:

Business name: Upper Highway Jobs (Pty) Ltd
Email: privacy@upperhighwayjobs.co.za
Information Officer: [Your Full Name]
Physical address: [Your Business Address]

2. What Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with our platform:

2.1 Identity and Contact Information

For all users: Name, surname, email address, phone number, physical address, IP address
For Professionals (Pros): ID number, business registration number, trade certificates, insurance documents, profile photo
For Homeowners: Job location (suburb, city, province)

2.2 Transaction Information

Credit purchase history and balance
Lead claim history
Quote submission and acceptance records
Payment transaction references (we do not store credit card details)

2.3 Technical and Usage Information

IP address and geolocation data (with your consent)
Browser type and version, device information
Pages visited and time spent on the platform

3. How We Collect Your Information

Directly from you: When you register, post a job, submit a quote, purchase credits, or contact us
Automatically: Through cookies and similar tracking technologies
From third parties: Payment confirmation from PayGate (we do not receive your card details)

4. Lawful Basis for Processing

Consent: You agree when you register and accept this Privacy Policy
Contractual necessity: Processing is necessary to provide our services
Legal obligation: Processing is required to comply with South African laws
Legitimate interest: Processing is necessary for our legitimate business interests

5. How We Use Your Information

Account management: Create and maintain your user account
Service delivery: Connect Homeowners with Professionals, process credit purchases
Verification: Verify professional certifications and business information
Communication: Send job alerts, quote notifications, credit expiry reminders
Payment processing: Process credit card payments via PayGate
Fraud prevention: Detect and prevent fraudulent activity
Platform improvement: Analyze usage patterns to improve user experience

6. Information Sharing

6.1 Between Users

When a Pro claims a Lead: The Pro receives the Homeowner's contact information
When a Homeowner receives a quote: The Homeowner sees the Pro's name, profile, and rating
Reviews and ratings: Reviews you leave are visible to all users

6.2 Third-Party Service Providers

Payment processing: PayGate processes credit card payments. We do not store your card details.
Hosting and infrastructure: Secure servers in South Africa.
Email service: To send transactional and marketing emails.

✅ We do NOT sell your personal information to third parties.

7. Data Security

Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS)
Access controls: Only authorised personnel have access to personal information
Secure hosting: Our servers are protected by firewalls and intrusion detection systems
Regular backups: Data is backed up regularly to prevent loss

7.1 Data Breach Response (POPIA Section 22)

Notify the Information Regulator within 30 days of becoming aware of the breach
Notify affected users if the breach is likely to adversely affect their privacy
Take reasonable steps to address the breach and prevent future occurrences

8. Your Rights Under POPIA

Right of Access: Request a copy of the personal information we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Deletion: Request deletion of your personal information (subject to legal requirements)
Right to Object: Object to processing for direct marketing purposes
Right to Withdraw Consent: Withdraw your consent at any time
Right to Lodge a Complaint: Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at privacy@upperhighwayjobs.co.za. We will respond within 30 days.

9. Information Regulator of South Africa

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg/
Telephone: 010 023 5200

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. For detailed information, please refer to our Cookie Policy.

11. Children's Privacy

Our platform is not intended for persons under the age of 18. If you believe a child has registered, please contact us at privacy@upperhighwayjobs.co.za.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email. The "Effective Date" at the top indicates when the policy was last updated.

13. Contact Us

Email: privacy@upperhighwayjobs.co.za
Information Officer: [Your Name]
Physical address: [Your Business Address]